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Frequently Asked Questions


Here are answers to some of the more common questions we get:

 Question Answer
What is Paint by Numbers?

Painting by Numbers is a system where a picture is divided different areas by lines and each area is marked with a number that corresponds to a particular color. You paint in each area with the corresponding color.  If you follow this method, a beautiful, finished painting is the result.

How long does it typically take to receive my Paint by Numbers Kit?

Just Paint by Number offers free shipping to anywhere in the world.  This method of shipping typically takes 20-30 days to arrive. The current pandemic has increased the delivery times in some cases. However, if the kit does not arrive within 60 days from order date, we will provide a full refund.     

What comes in my kit?

Each kit contains a High quality canvas with light lines and numbers printed on it, corresponding set of paints, and paint brushes. Some kits include canvas that is wrapped around a wood frame. Not all kits include this option, and some kits offer the option to get it with or without the framing so read carefully when selecting your options.  

Can I make a customized Paint by Number kit from my own photo?

Yes!  With a Custom Paint by Number kit, you will be able to create a special kit that will be rendered from any photo that you send us.  You will be able to attach a photo of your choosing at checkout.  We will send you the rendering for your approval prior to shipping.

I tried to track my package, but it doesn't seem to be moving.  What's wrong?

The majority of our kits are being shipped from China by ocean freight. If you see a package that appears to be in one city for a long period of time, that is normal.  While it is on the ship, the tracking number will not provide any updated information, and it will look like it is not moving.  If you are in the US, this status can last about two to three weeks after it ships, less for other parts of the world.  This does not mean there are any issues with the shipment.  Once the kit arrives in your home country and your local postal service, the tracking number will provide regular updates at that point.  We're sorry for the inconvenience, but this is by far the most cost-effective way to ship these products.

If I ordered a framed canvas, how do I put it together and put the canvas on?

This video provides a good overview of how to do so:

How big are the paintings in inches?

2.2 cm is equal to one inch.  This site might be helpful to convert quickly:

https://www.inches-to-cm.com/cm-to-inches.php

 

If you have any questions that are not addressed here, feel free to contact us.