Frequently Asked Questions

Here are answers to some of the more common questions we get:

 Question Answer
What is Paint by Numbers?

Painting by Numbers is a system where a picture is divided different areas by lines and each area is marked with a number that corresponds to a particular color. You paint in each area with the corresponding color.  If you follow this method, a beautiful, finished painting is the result.

How long does it typically take to receive my Paint by Numbers Kit?

Just Paint by Number offers free shipping to anywhere in the world.  This method of shipping typically takes 20-30 days to arrive.  Express shipping through DHL is available by special request.  However, it is very expensive ($30-50) and only cuts the delivery time down to 6-13 days.  UPDATE:  However, we do now offer a custom paint by number kit that is produced in the United States and can be delivered in 10 days or less.  Overnight shipping is available with this kit, and the kit can arrive in as little as 2 days.  

What comes in my kit?

Each kit contains a canvas with light lines and numbers printed on it, corresponding paints, and brushes.  Some kits include canvas that is wrapped around a wood frame.  Not all kits include this option, and some kits offer the option to get it with or without the framing so read carefully when selecting your options.  

Can I make a customized Paint by Number kit from my own photo?

Yes!  With a Custom Paint by Number kit, you will be able to create a special kit that will be rendered from any photo that you send us.  You will be able to attach a photo of your choosing at checkout.  We will send you the rendering for your approval prior to shipping.

UPDATE:  However, we do now offer a custom paint by number kit that is produced in the United States and can be delivered in 10 days or less with standard shipping.   Second Day and Overnight shipping is available with this kit, and the kit can arrive in as little as 2 days.  You can upload a photo and see and approve a proof of your final painting before your purchase your kit. This is the only kit is available on a stretched canvas.    

I tried to track my package, I don't see any updates.  What's wrong?

There is nothing wrong.  The kits come from China by ocean.  While it is on the ship, the tracking number will not provide any updated information.  If you are in the US, this can be about two weeks after it ships, less for other parts of the world.  This does not in any way mean there are any issues with the shipment.  Once the kit arrives in your home country and your local postal service, the tracking number will provide regular updates at that point.

We're sorry for the inconvenience, but this is by far the most cost effective way to ship these products.  We are working on better production and shipping options for the future, but we still have some logistics to work out.  

If I ordered a framed canvas, how do I put it together and put the canvas on?

This video provides a good overview of how to do so:


If you have any questions that are not addressed here, feel free to contact us.