As you may or may not know, most of our paint by number kits are shipped from China. That of course allows us to offer these kits at such affordable prices. In addition, to keep our prices reasonable, all of our kits from China use ocean freight. However, items shipped from China in this manner do come with tracking and logistical challenges. Many of our customers have expressed frustration with the tracking process. To improve this experience, we have launched a new and improved Just Paint by Number Order Tracking system. It allows you to search either by tracking number or by Order Number and e-mail address.