Custom Paint by Numbers Kit with Wood DIY Frame

Tiffany, thanks for your message. In looking at your order history, we do want to clarify that the order was delivered to the address that you provided as the shipping address when you ordered. It looks like you wanted it shipped to the address that you entered for your billing address. While that is unfortunate, please understand that there is no way for us to know that the shipping address that you provided was incorrect. We offered a 50% off discount off a replacement order as way to try to help you out since you were not able to locate the original order that was shipped to the address that you had provided.

John, thanks for your e-mail. We do apologize for any delays in receiving the kit. Our factories were impacted by a COVID outbreak which delayed some shipments from going out in a timely manner. It does look like your shipment arrived on December 30 which was 26 days after you ordered with is outside of our typical timeframe for free shipping. As far as communication, we did look at your communication history with us. We do see you called on December 22 at 4:23 pm, and we did respond with a tracking update at 3:53 am on December 23. You did respond at 9:50 am saying the link was not working for you to which we sent you a new link at 11:49 am. Please let us know how we could have improved the communication experience for you as we are always trying to improve.

Mina, we truly apologize for the delay. It does look like there were a couple issues with your shipment as your tracking shows that we tried to send it out 4 times. However, the current tracking shows that it is with a local courier so it should get delivered shortly. However, we do apologize again for the delay.

Glad you enjoyed the experience, Susan. Happy Holiday to you and your family!

It is amazing how well the technique works, isn't it? Glad you like it!